Submit a clear request
Describe the issue, affected system, location, device, and any error message. Attach screenshots when available.
KCMC University Support Services
KCMC University Online Help Desk
Request ICT support, follow up submitted tickets, and find guidance for using KCMC University digital services.
Need another platform?
Access other KCMC University online platforms from the central service portal.
Go to service.kcmcu.ac.tzTrack progress
Use your ticket number and email address to view replies, add information, and confirm when the issue is resolved.
Protect your account
Do not share passwords in tickets. ICT staff will never ask for your password through this help desk.
Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Using this platform
Use this help desk for service requests, technical incidents, account access support, and follow-up communication with the support team. For other university systems and online services, start from the KCMC University service portal.
Open KCMC University Service Portal